Can I return Comcast equipment to Xfinity store?

Drop off your equipment at any Xfinity Store or Comcast Service Center. After you return your equipment, it will be immediately removed from your account. Our team at the Xfinity Store will provide you with a receipt confirming your return details.

How many people can use the Xfinity app at once?

five devices
Xfinity TV customers can stream to up to five devices at the same time, with a total of 45 devices registered on the account. The limit of five simultaneously streaming devices includes Partner Devices, mobile devices (iPad, tablets, phones), and computers.

Can you have multiple Xfinity accounts?

You can use your Xfinity ID to manage multiple accounts through Xfinity My Account. Linking enables you to use one Xfinity ID to manage multiple Xfinity accounts/addresses.

Why is the Xfinity site not working?

Clear your cache and cookies, and try to access the xfinity.com site again. If this isn’t successful, please try to access the page by visiting: This issue is believed to be limited to customers using specific router configurations and we are working on a complete solution.

How long do I have to return my Xfinity equipment?

You have 14 days from when your device was shipped (or purchased in a retail store) to initiate a return or exchange. The device must be activated before being returned. For accessories, you have 30 days to initiate a return or exchange.

How do I fix my system isn’t compatible with Xfinity Stream?

Make sure your device has an active network (either in-home Xfinity network or another Internet connection). Close and re-open the app. Try playing the recording….Xfinity Stream Portal

1. Clear the cache in your web browser settings.
2. Close your browser and wait two minutes.

How do I get my Comcast bill lowered?

Here are five easy ways to lower your Xfinity bill:

1. Choose a TV package with fewer channels.
2. Lower your internet speed.
3. Stop going over your data cap.
4. Get rid of rental equipment.
5. Negotiate your monthly cost.

Can I add a second house to my Xfinity account?

You can use your Xfinity ID to manage multiple accounts through Xfinity My Account. Can you have two internet accounts one house? Yes, you absolutely can have two separate connections in your house. With the two separate wireless routers you would need to set them on non-overlapping channels and you will be fine.

Why can’t I open links in my Xfinity email?

1) Your Comcast Email can be blocking opening links from certain (or all) sender(s) for your safety. 2) Your Edge may need a reset: (Note: This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies.

How do I reboot my Xfinity router?

There are two ways to restart your Wireless Gateway:

1. Open the My Account app and tap the Internet icon. For Android devices, tap the menu icon in the upper-left corner of the screen, then tap Internet.
2. Tap the Wireless Gateway.
3. Select “Restart this Device.”
4. Tap “Restart Device” to confirm.

Why is my Xfinity app not working when away from home?

When away from home, you can still use the app, but any live TV features won’t work. Unfortunately, one of Xfinity Stream’s nicest features — the ability to schedule DVR recordings when away from home — was removed in November. This is the result of TiVo parent company Rovi winning a patent lawsuit against Comcast.

How to cancel your Comcast account with Xfinity?

1 Call Comcast Retention at 1-800-XFINITY 2 Have An Excuse (like moving) Ready 3 Be Firm, but Stay Friendly on the Phone 4 Make Sure to Return All Your Comcast Equipment 5 Call Comcast Back and Double Check on Everything

How can I restart my Xfinity internet service?

Go to the Internet Service tab in My Account (you may be asked to sign in using your Xfinity ID and password). Scroll down to Devices. Find the modem and select Restart Modem. Select Start Troubleshooting to begin your modem restart.

How does Xfinity keep you connected to the Internet?

Committed to keeping you connected when it matters most. Get reliable speeds and secure WiFi hotspots on the go. Watch TV with our Voice Remote and the Xfinity Stream app. Plus get a free, easy Self-Install Kit. Pricing & Other Info Limited time offer. Restrictions apply. Not available in all areas. New residential customers only.

Why is my Xfinity app not working on my Android?

Android: Open the Settings, tap Apps, then tap the Running tab. Find Xfinity TV and tap Force stop. Not all Android devices function the same way. If you’re having trouble force-quitting the app on an Android device, try turning the device off and then back on again.

What should I do if my Xfinity service goes out?

Identify and troubleshoot potential service outages. Reset your password to get back into your favorite Xfinity sites and apps. Reset My Password The remote pairing guide helps you configure your remote controls to your TV and audio equipment.

Where can I get a new Xfinity TV box?

For TV Boxes, just use your own TV! Go to channel 1995 and follow the instructions to get a new TV Box shipped to your home. (Channel 1995 is only available in some areas.) Visit us to exchange your existing equipment at an Xfinity Store or Comcast Service Center.

Is the Xfinity remote all power button Always on?

If you have programmed the remote to control your TV, the All Power button will turn your TV on and off. Your TV Box must always be powered on to perform regular functions (like software updates and DVR recordings).