Can a sensor be removed from a window?

Carefully remove the wire from the sensor (or keep sensor, if needed) and prevent wire from being damaged (if possible) when removing existing window. Route existing wire around left or right side of frame for new surface mount sensor to be installed.

Can a window installer replace an alarm sensor?

Window installers are not licensed or experienced in security systems to work on or re-attach window alarm sensors however; you should choose a window installer that will at least: Carefully remove the wire from the sensor (or keep sensor, if needed) and prevent wire from being damaged (if possible) when removing existing window.

Why is my door / window contact sensor not working?

If the sensor is placed in a Zone that is configured to be disabled when the alarm is armed, then the expected behavior is that the alarm would not be triggered when the door or window is opened. More information about Zones and their settings can be found here: Total Security User Manuals

When does the door / window contact sensor flash?

The Sensor Light will flash on when the sensor and the magnet are separated (when the door or window is opened), then flicker off after 1-2 seconds. The same will also happen when the connection is re-established (when the door or window is closed).

What to do when you have a problem with a door / window sensor?

Learn what to do when you have a problem with a Door/Window Sensor connected to your Xfinity Home system. The Door/Window Sensor with which you’re having trouble Make sure the sensor and magnet are installed so that they’re close enough together when the door/window is closed, and far enough apart when the door/window is open.

Window installers are not licensed or experienced in security systems to work on or re-attach window alarm sensors however; you should choose a window installer that will at least: Carefully remove the wire from the sensor (or keep sensor, if needed) and prevent wire from being damaged (if possible) when removing existing window.

When to call clear IT security for window sensor replacement?

Call us to clarify anything if needed or once you have had your window replaced to schedule a sensor replacement visit!

When to replace a door / window sensor battery?

Replace the sensor battery within two weeks of receiving a low battery alert. Verify that the Door/Window Sensor is fully closed. Remove and replace the Door/Window Sensor battery. If the problem persists, contact us.